Shipping policy
Shipping Policy
At Scruff Club, every order is packed with care and shipped from the UK
Processing Times
Orders are typically processed within 1-2 working days.
During product launches or busy periods, processing may take slightly longer. if there are any significant delays, we'll let you know as soon as possible.
UK Shipping
- Standard Delivery (2-4 working days): £3.99
- Free UK Delivery on orders over £60
Once your order has been dispatched, you'll receive a confirmation email with tracking details (where available).
International Shipping
We're working on bringing Scruff Club to more countries.
International shipping will be available soon.
Customs & Duties
International customers are responsible for any customs duties, taxes or important charges that may apply in their country.
Incorrect Addresses
Please ensure your delivery address is correct before completing your order.
Unfortunately, we can't be responsible for delays or lost parcels caused by incorrect address information.
Lost or Damaged Parcels
If your order arrives damaged or you believe it has been lost in transit, please contact us within 7 days of the expected delivery date.
We'll work with the courier to resolve the issue as quickly as possible.
Questions?
If you have any questions about your order, feel free to get in touch.
Email: scruffclubgoods@gmail.com